Refund Policy

Last updated: 11 October 2026

This page is also available in Spanish. If the two versions ever differ, the one in the language you bought in applies.

Your ghost goes into the house as soon as your payment is confirmed, so purchases are final once your ghost is placed. If we can’t place it, or something goes wrong on our side, you get all your money back.

Before you pay

Before you pay, you tick this box:

I agree that my ghost is placed in the house straight away, and I understand that I therefore lose my right of withdrawal and to a refund.

We keep the version of the text you ticked, and the time you started the payment, with your order.

If you live in the EU, you normally have 14 days to withdraw from an online purchase. That right does not apply to digital content that is supplied straight away, after you have expressly agreed to this and confirmed that you lose the right. That is what the box does. Swiss law has no general right of withdrawal for online purchases.

When you get your money back automatically

You don’t need to ask. We refund you in full when:

• We couldn’t place your ghost. If someone takes your spot while you pay, a cat-sized or kid-sized ghost goes to the nearest free spot, and a human-sized ghost to another free human-sized spot in the same part of the house. If there is no free spot, we refund you.
• You paid too late. Your payment came through more than 15 minutes after the house closed.
• The payment didn’t match. You paid less than the price of your ghost, or not in euros.
• A human-sized price went up. You paid for a human-sized spot more than 15 minutes after its hold ran out, and the price had gone up since.
• Your exorcism target changed. The ghost you wanted to replace had already changed, for example because someone else exorcised it first.
• You paid outside the site. You paid for our product somewhere other than onenighthaunt.com, so there was no ghost to place.
• We rejected your ghost. It didn’t pass our content check before it appeared.

A refunded ghost doesn’t stay in the house. The money goes back to the payment method you used. Your bank may take a few days to show it.

When to contact us

• You were charged twice.
• Your ghost didn’t appear after you paid.

Write to [email protected] and we’ll fix it or refund you.

When there is no refund

• You changed your mind after your ghost was placed.
• Someone exorcised your human-sized ghost. It stays in the house at kid size. That’s part of the game.
• We removed your ghost later because it broke the content rules (section 6 of our Terms).

Exorcism purchases are final too. If an exorcism purchase is refunded, the spot goes back to the ghost that was there before.

Payment disputes

If you dispute your payment with your bank or card issuer (a chargeback), your ghost is hidden while the dispute is open. If the payment is reversed, your ghost leaves the house. Otherwise, it comes back.

How to ask

Email [email protected] with the email you paid with and your order number from the receipt. You can also ask Dodo Payments, which handles payments for our orders.

Your legal rights

This policy doesn’t limit any rights you have under the mandatory consumer law of the country where you live.